Returns

You must request a return or exchange within 8 days of delivery, along with proof of purchase.

Items must be returned in new condition with the original invoice included.

Final sale items are non-returnable.

Yes, items purchased on sale or with a discount code may still be returned or exchanged, unless the product description states otherwise.

Yes, gifted items may be exchanged for another item of equal or greater value.

Refunds & Exchanges

Refunds are issued to your original payment method.

Exchanges receive store credit equal to the item value only.

No, all shipping charges are non-refundable.

Yes, items purchased on sale or with a discount code may still be returned or exchanged, unless the product description states otherwise.

Yes, gifted items may be exchanged for another item of equal or greater value.

Return Shipping

Customers are responsible for all return shipping costs.

If you request a return label from us, its cost will be deducted from your refund.

If your order originally qualified for free shipping, the original shipping cost may be deducted from your refund if items are returned.

How to Start a Return

Email sales@marciamoran.com with your order number and whether you're requesting a refund or exchange.

Once approved, we'll issue an RA (Return Authorization) number.

Yes, returns sent without an RA number will not be accepted.

Marcia Moran, Inc.
Attn: Returns & RA#
425 S. Fairfax Ave, STE 212
Los Angeles, CA 90036

A copy of your order invoice and the RA number written on the package.

For your security, please use an insured courier with tracking (FedEx, UPS, or USPS Priority) and keep your receipt and tracking number. Marcia Moran, Inc. is not responsible for items lost or damaged in transit.

Repairs

Yes, under the following conditions:

  • Manufacturing defects reported within 30 days of purchase qualify for free repair and free shipping.
  • If an item arrives damaged or defective, contact us within 5 days of delivery.

Repairs requested after 30 days may be subject to repair fees, and customers are responsible for all shipping costs.

Not always, some older designs may not be repairable if components are unavailable.

Repairs do not include rings or stones that have been shattered, dropped, or scratched due to wear or impact.

Customer Service

We respond to all requests as quickly as possible. If you don't receive a response, please check your spam or junk mail folder.