RETURNS & REPAIRS
CONDITIONS TO COMPLETE A RETURN
- MARCIA MORAN (shop.marciamoran.com) will accept items for refund or exchange. Must provide proper proof of purchase from MARCIA MORAN (shop.marciamoran.com) within 10 days of purchase.
- Refunds will be credited back to the credit card used for the purchase. Please note: Returns and exchanges will be subject to shipping charges. We cannot refund shipping fees on returned items.
- All exchanges will receive a credit for shop-marciamoran.com. This credit is equal to the amount charged for the item and there is no reimbursement for shipping with the exception of shipment error.
- All returns must be returned with tags attached in new or mint condition.
- Final sale items are non-returnable. Items purchased on sale or with discount code are only eligible for exchange.
- Any specific final sale items that are mentioned in product description supersede these terms.
- Items received as gifts may be exchanged for another item of equal or greater value.
RETURNS AND EXCHANGES
- To return or exchange an item, please send an email to firstname.lastname@example.org with your original order number and specify if you are requesting an exchange, refund, or repair.
- Please email us if you would like us to send you a shipping label (deducted from your refund) and we will send a RA (return authorization number) and/or shipping label.
- We do not accept returns that have not received an RA number or have not been authorized.
ALL RETURNS AND REPAIRS SHOULD BE SHIPPED TO:
Marcia Moran, Inc.
Attn: Returns & RA#
425 S. Fairfax Ave, STE 212
Los Angeles, CA 90036
Please include a copy of your original order form inside the package.
- Please write your RA# that was given on the original order form or have this written on the outside of the package, this will prevent potential delay in processing your return.
*For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Priority with tracking) and retain your receipt as well as tracking number.
Marcia Moran, Inc. is not responsible for items damaged or lost in transit.
- To return an item for repair, please follow the steps for returning your order:
- If your item is less than 1 year old, please include a copy of your receipt or proof of purchase.
- If your item Is older than a year may be subject to repair fees.
- Due to the nature of our products, we may not be able to order certain components needed to repair older items.
- We will repair any designs purchased through shop-marciamoran.com. This does EXCLUDE rings or any stone item that has been shattered, dropped, or scratched.
- Damaged rings can only be sent in exchange for the same ring or different ring design that is equal or greater value.
- If any ring or stone items arrive shattered or scratched, you must contact us within 5 days of arrival and include the original tags when returning for repair.
Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please follow the instructions listed above for returns & exchanges
** We try to respond to all requests in a timely manner. If you do not receive a response please check your "junk mail or spam" folder!